Client Story: Vital Ground

Client Story Towne Mailer

Nine Years With Towne Mailer – And Counting.

We recently reached out to a number of our clients and asked them to tell their Towne Mailer story – from why they initially needed help with their mail processing to how our services have helped them improve and grow their own businesses.

 This week, we spoke with Shannon Drye, the office manager at Vital Ground, a small non-profit organization that focuses on grizzly bear habitats.

The Client: Vital Ground in Missoula, Montana

The Service They Needed:
Various bulk mailings per year, including donation requests and newsletters.

The Problem:
A small staff struggled to market their non-profit, get out a regular newsletter, and send mailings to potential donors. They didn’t want their talented personnel to spend time on mailings, and they didn’t want a single penny of their donors’ and members’ money to go to waste.

The Solution:
Vital Ground is a self-described “very small non-profit organization” with a very big mission: permanently protecting and enhancing grizzly bear habitats across North America. Their six-person staff is extremely busy with organizing events, petitioning for their cause, engaging in conservation work, and soliciting bear lovers for support. They simply didn’t have the time or the manpower to handle their bulk mailings.

Nine years ago, they called the locally-owned Towne Mailer for help.

“The folks down there are super to work with – very flexible, knowledgeable and helpful,” said Shannon Drye, the organization’s office manager. “They help us through the process, they’ve acted as the middleman, and it is all very convenient. They guide us thought every step of each project.”

Drye’s favorite aspect of working with Towne Mailer has been getting to know their contact person well over the years – and knowing that the organization can count on her to get the job done right.

“Suzanne is just super to work with,” Drye said. “She knows Vital Ground and the process inside and out. She’s very helpful and knowledgeable and ready to give us advice and support wherever we need it.”

Would Vital Ground recommend Towne Mailer to other small non-profits?

“I would absolutely recommend them! We’ve been happy with their service for nine years!”