Client Story: Ravalli County

Towne Mailer Client Story

We Hired Towne Mailer, And Never Looked Back

We recently reached out to a number of our clients and asked them to tell their Towne Mailer story – from why they initially needed help with their mail processing to how our services have helped them improve their own businesses.

This week, we spoke with Regina Plettenberg, the Clerk & Recorder for Ravalli County, Montana. She has been using Towne Mailer for over 12 years, ever since she worked as the county’s election supervisor.

The Client: Ravalli County, Montana

The Services They Needed:

Ravalli County mails a lot letters and statements every single day, from daily department mail, to bulk mailings, to jury notices, to tax bills, to voter information, to election ballots. Many times these mailings have tight deadlines, have special inserts, or need special attention.

The Problem:

Mailing letters was taking over Regina Plettenberg’s job. As Ravalli County’s election supervisor, she would spend hours every day toiling over printers and meters, dealing with paper jams and struggling to keep up with postal regulations. She didn’t have time to fulfill the actual requirements of her job or use the skill set she was hired for.

“It was backbreaking grunt work,” she said, “Not only mailing the letters, but maintaining and fixing the machines. I am so glad that I no longer even have to touch the Voter Information Pamphlets.”

The Solution:

Regina realized that she needed help–and more than that, the County needed help. She met with the County Clerk\Recorder at the time and explained the problem: they either needed to hire a full-time employee to take care of printing and mailing matters, or they needed to outsource.

Luckily, Regina had recently read about Towne Mailer and their printing and mailing service. She made a call and soon Towne Mailer owner Michael Stronberg came to visit, walking through what his company did and why they were experts at it.

When it was clear that Towne Mailer could do the job for much less than hire a full-time employee with benefits, they got on board. And that was more than a decade ago.

“We signed on with Towne Mailer and never looked back,” Regina said. “They do everything. They label, they tab, they do inserts, you name it. It saves us a ton of staff time. I don’t know what I’d do without them.”

“I love that I just send them the data and they do everything else from start to finish,” she said. “Not only do they save us time and money, but they are experts at what they do, because they do it all day, every day. They know how to save money. They figure out the best way to do your mailing based on your requirements, and we have a lot. Most importantly, they know how to do all that to make sure you get your mailing done.”

Regina has been thrilled that she no longer has to maintain and fix printing and mailing machines. She doesn’t have to keep up with postal regulations, either. It’s a task off her plate and a worry off her mind.

One of her favorite things about Towne Mailer is their customer service.

“Customer service is wonderful,” she said. “When we have tight timelines because of elections, they are awesome about it even if they have to work overtime on the weekend to get mail out for us. They are great about working around our deadlines.”

Would Regina recommend Towne Mailer to other businesses and municipalities?

“I recommend them all the time,” she said. “In fact, I just recommended them today.”

Request A Free Quote From Town Mailer Today

If you are wasting hours processing mail when you could be engaged in other tasks, or if you would like to make an improvement to your budget, Towne Mailer may be able to help. Call us today at (877) 882-6245 or fill out Contact Form to request a free quote–and find out how much you can save.

How To Get Paid Faster By Customers & Clients

Quickbooks Printing & Processing - Towne Mailer

Businesses put a lot of effort into finding new clients and customers, and even more effort into providing those clients and customers with high-quality, thoughtful services and goods. But many run into the issue of getting paid for their work, especially in a timely manner.

At Towne Mailer, we know that the way that you send bills, invoices and statements can greatly affect whether you get paid as well as how fast you get paid. In this post, we will take a look at four ways you can get paid, and more quickly, without drag time or drama.

4 Ways to Get Your Customers to Pay on Time

  1. Send your bills, invoices and statements on time! This seems like a no-brainer, but you’d be surprised how many small businesses fail to simply do this on a regular basis. If you don’t invoice often, you won’t get paid often! Make sure you have a schedule in which you invoice at the same time each month (or every two weeks), or, even better, outsource the task to someone else who can do this without disruption to your core business.
  1. Be friendly and polite. Tone can mean a lot on an invoice or a statement. Be sure to remember your manners and thank your customers for their business–and never harass your clients for payment, especially if their payment isn’t late. At Towne Mailer, we can make sure the tone of your invoice is warm and friendly, both for the sake of your customer service and for the sake of your piggy bank.
  1. Send payment reminders. Just as some businesses don’t put enough time into regularly mailing their invoices, some businesses fail to follow up with clients and customers that are not paying what they owe. Having a good system in place for sending reminder letters can ensure that everyone who has the ability to pay will, even if it is delayed.
  1. Make expectations clear. Make sure that your bills, statements and invoices include a clear due date as well as information about late fees or penalties. People are more likely to act if there is a clear deadline and if there are negative consequences to inaction.

Bill Regularly and Quickly With Towne Mailer

At Towne Mailer, we help our clients by making certain that their bills, statements, and invoices go out quickly and regularly–making it much more likely that your clients and customers make on-time payments. We offer potential clients free quotes. Find out exactly how much you can save on each printed and mailed letter, bill, invoice and\or statement by giving us a call today: (877) 882-6245.

Employee Spotlight: Nikki Seward, Operator

non-profit mailings

One thing Towne Mailer is most proud of is our employee retention–and inserter operator Nikki Seward is a shining example of how and why our business makes strong connections with our clients.

Nikki grew up in Minnesota. Sixteen years ago, Nikki visited a college roommate in Montana and instantly fell in love with the area. She went home, packed her bags, and moved to Missoula, in awe of the landscape, the weather, and the opportunities for outdoor recreation. About a year after she arrived, she started temping at Towne Mailer and was then offered a full-time position. She’s been busy at work ever since.

Seward spends most of her day operating and maintaining Towne Mailer’s two inserter machines, which folds, and inserts bills, statements, and invoices into envelopes together with reply envelopes and marketing inserts. She finishes out her duties by metering mail for our local daily First Class mail clients. Each day she processes thousands of pieces of mail, ensuring that our clients get all of their letters, invoices and statements in the mail as quickly and as accurately as can be.

Outside of work, Nikki enjoys spending time with her husband, her 5-year-old son, her 3-year-old daughter, and the family dog. While most of their time is currently spent raising their young family, Nikki loves to get outdoors when she can to raft, play soccer, hike, snowboard, or ski.

What do you love about your job? I love that it’s different every day. I don’t have to sit at a desk –I get fidgety sitting in front of computers. I like fast-paced work, since it makes the day go by. I also love the small company and how it’s like a little family for me.

What do you love about Towne Mailer? I love that we do really good work and consistently meet our deadlines. I love that we do our best work every day.

Do You Want Nikki On Your Team?

Nikki Seward is an absolutely vital member of the Towne Mailer team, and she makes certain every day that we help our clients get their letters, invoices and statements printed, processed, and mailed both quickly and accurately. When you choose Towne Mailer to help your business with mail processing, you are choosing Nikki and the rest of customer service oriented staff.

We offer businesses free quotes. Call us today at (877) 882-6245 to find out how we can help you and how much time, effort and money you can save by letting Towne Mailer print and mail your letters, invoices and statements.

How Outsourcing Statement Printing & Mailing Can Lead to Growth

mail presorting service - towne mailer

Many companies associate outsourcing with saved time and money, but fewer understand that outsourcing is oftentimes a necessary step for companies that would like to grow.

All too often, business owners who would like to grow their businesses and take them to the next level are bogged down with distracting tasks, from IT problems to HR problems to training new employees. In other words, the problems of the small business owner are in fact exactly what is preventing the small business owner from growing into a larger business. Outsourcing is one huge way that small business owners can eliminate distractions and really focus on tasks that promote growth.

Grow Your Business By Outsourcing Mail Room Tasks

How can your business grow through outsourcing? Here are five different ways:

  • Gain focus. When you aren’t trying to complete tasks that you don’t specialize in, it can be very draining. And when you are trying to oversee multiple tasks all at once, it can be distracting. By outsourcing, you take a task off of your plate permanently and are able to focus on what is most important to your business’ future: growth.
  • Save money. The primary reason that businesses choose to outsource is to save time, effort and money. What can you do with all of your extra funds? You may be able to open new locations, hire a needed employee, or develop new products or services.
  • Save time. What could you be doing instead of printing and mailing invoices and statements? Outsourcing allows you to focus on higher function tasks, such as long-term marketing and strategic planning.
  • Improve quality. When you outsource a task, it is usually to a person or company that specializes in that task. Instead of being someone who wears a lot of hats, give some away to the people who know best and watch the quality of your services and products go up while you are saving time, effort and money.
  • Scale up. Outsourcing gives you the capacity to go bigger. For example, with Towne Mailer, you can save money outsourcing the printing and mailing of as few as 200 invoices or statements per month. But we have the capacity to help you print and mail thousands upon thousands of invoices and statements, so your business can grow without having to worry about outgrowing your present mailroom operation.

Take A Step Toward Growth By Requesting A Free Quote

Are you ready to grow? Whether you are already outsourcing the printing and mailing of your invoices and statements or whether you are just starting to look at your options, we want to let you know how much you can save by working with our team. To start the conversation with a free quote, please call us today at 877.882.6245.